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Senior Operations Manager - Health Care in Vancouver at Impark

Date Posted: 3/21/2018

Job Snapshot

Job Description

Here at Impark, our success is defined by our corporate culture and the associated values inside our corporate culture. These unique values are exemplified in our day to day business and in lives of our employees. Here at Impark we strive to…

Create Positive Energy InspireTeamwork & Believe in others as we work together towards accomplishing a best in class experience for our clients, customers and for each other.

Be a Trailblazer …Be BoldOpen-minded & Entrepreneurial towards new ideas and challenges that we face in our day to day business operations. 

Be Admirable … Respectfulness, Straightforwardness & Accountability to our clients, customers and to each other.

At Impark, successful people are those individuals who believe, as we do, in these cultural values that people make the difference when it comes to customer service, innovation and unique parking experiences. Join us here at Impark to help us extend our unique brand of parking experiences to customers, clients and you!!!

We are currently looking to hire a Senior Health Care Manager to work in our Downtown Vancouver office. This position reports directly to the General Manager in our healthcare group. This position is responsible for the coordination of all operations staff to ensure adherence to Impark Health’s operation policies and procedures, contributes to the successful achievement of the annual operating plan and to successfully manage client relationships to ensure client retention.

Job Responsibilities:

  • Direct Contact w/Client Dec. Maker: Maintain regular communication with client and responding to requests and/or issues in a timely fashion to ensure client satisfaction.
  • Direct Contact w/Client Subordinate: Respond and handle client requests and/or issues in a timely fashion to ensure client satisfaction.

  • New Business Development: Responsible for searching new business opportunities.

  • Retention: Responsible for retaining our existing customers and/or clients.

  • Loss Prevention: Responsible for ensuring staff is following correct policy and procedures for eliminating the factors causing deficiencies and potential revenue loss.

  • Union Management: Responsible for liaising with the Union Business Representatives as well as attending grievance meetings.

  • Recruitment: Responsible for the recruitment and selection process for all staff positions including job posting advertisements, adhering to the collective agreements where applicable, and liaising with the Human Resource Department.

  • Promote: Responsible for performing personnel reviews and appraisals as required.

  • Training: Responsible for the delivery of new hire orientation training, completion of new hire paperwork, and issuing of uniforms.

  • Formal Discipline: Responsible for staff disciplinary action, including issuing of written warnings.

  • Terminations: Responsible for monitoring and follow up action on staff discipline and participating in dismissal proceedings.

  • Open/Close Locations: Responsible for liaising with contractors, maintenance department, equipment suppliers and Landlord/Property Manager during site set-up or site closing.

  • Renewals: Responsible for handling renegotiations of existing contracts.

  • CMS Management: Responsible for updating and maintaining contract records with in the contract management system.

  • Location Appearance: Responsible for regular reviews of lots physical condition including landscaping, signage, surface and lighting etc. to ensure they are safe and operating at company’s standards.

  • Administration: Responsible for day to day administrative duties including emails, faxes and internal correspondence.

  • Rate/Customer Mix Management: Responsible for monitoring lot volume trends, customer mix, and overall activity through analysis of space surveys and regular site visits.

  • Equipment Procurement: Responsible for providing to staff members all equipment and tools necessary to be able to perform their duties in the safest manner.

  • Claims Management: Responsible for tracking and managing of damage claims.

Required Education & Skills:

  • Bachelor’s Degree: Business Administration preferred

  • 7 years' Client retention and/or business development experience

  • 5 years' managing and training other employees with front-line supervisory responsibilities.

  • Parking management or property management experience preferred.

  • Ability to successfully manage and train other employees.

  • Strong computer skills required, including MS Word, Excel, and PowerPoint.

  • Superior communication and interpersonal skills, both written and verbal.

  • Ability to work independently, in a team, and meet deadlines.

  • Strong analytical skills with an ability to balance multiple projects in a fast paced environment.

  • Valid driver’s license, access to own vehicle, and clean driving record.

  • Ability to develop effective working relationships with internal and external parties.

If you describe yourself as a team player, enthusiastic, possess a high level of integrity and the willingness to make a significant contribution, we invite you to apply for this exciting opportunity!