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Customer Experience Representative in Medford, MA at Impark

Date Posted: 9/4/2018

Job Snapshot

Job Description

Republic Parking System, an Impark company is one of North America's most experienced parking management companies, providing effective solutions for over 3,400 facilities in more than 240 cities. Our business continues to prosper and grow. As a result, we are looking for exceptional people to join our workforce. People who are committed, ambitious, and eager to learn. People like you. 

Our continued success is driven by our core values, which are:

Be admirable: Always conduct yourself in an honest and professional manner.

Create positive energy: Choose optimism.

Be a trailblazer: Drive innovative ways to achieve growth.

These values guide our actions and keep us on the right path. At Republic, the most successful people are those individuals who integrate these beliefs into their actions at work, and incorporate them into everyday behavior.

Republic is currently looking for a full-time Customer Experience Representative to work at our Medford, MA location.

We are looking for a Customer Experience Representative to work in a busy call center. The ideal candidate will have at least one year of experience in a call center environment or as a customer service representative. Impeccable written and oral communication is a must, as is the ability to keep one’s composure under pressure. Key Responsibilities
  • Answer inbound emails and phone calls with a friendly and professional tone, acting as first point of contact
  • Complete all after-call work required
  • Respond to customer inquiries ensuring customers receive timely resolution and accurate information
  •  Ensure all customer information is updated accurately and notes are entered for every transaction
  • Complete and accurately maintain required paperwork
  • Posting payments and balancing at the end of shift
  • Investigating and responding to appeals
  • Monitor and maintain storefront email, sorting, responding t and processing all requests
  • Keep up to date with changes in workflow, policy and product knowledge
  • Exceptional written and oral communication
  • Exceptional telephone etiquette
  • Analytical abilities, sound judgment and decision making abilities
  • Strong attention to detail with a high degree of accuracy
  • Fast and efficient data entry, manipulation and retrieval of data from systems
  • Ability to respond to customer concerns and resolve conflicts while maintaining professionalism
  • Flexible and adaptable
  • Ability to multitask in a structured environment
  • Positive team-oriented attitude and ability to balance independent workload with the broader team goals
  • At least 18 years old
  • Proficient with MS office Suite
  • Type at least 40 wpm
  • Intermediate math skills and ability to balance a spreadsheet
  • High School diploma or equivalent
  • One year experience as a call center or customer service representative
  • Must pass a criminal background check

If you describe yourself as a team player, enthusiastic, possess a high level of integrity and the willingness to make a significant contribution, we invite you to apply for this opportunity.

Republic Parking is an Equal Opportunity and Affirmative Action Employer – Minorities/Females/Veterans/Individual with a Disability/Sexual Orientation/Gender Identity