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Customer Service Rep in Calgary at Impark

Date Posted: 6/20/2018

Job Snapshot

Job Description

Impark , with over 3,500 employees and management contracts in 32 cities in North America, is one of North America’s largest parking operators. Impark is a growing parking management company with a diverse workforce and an environment that fosters both personal and career growth. Our goal is to continue to develop and expand both our Company and our people.

At Impark, successful people are those individuals who believe, as we do, that people make the difference when it comes to customer serviceand innovation. We offer a competitive benefits package and exciting perks such as educational assistance, and RRSP Savings Program

We are seeking a  Full-Time Customer Services Representative for our Calgary branch who provides consistent and professional customer service in assisting internal and external customers with monthly parking requirements.

Job Responsibilities:

• Greet walk-in customers and handle their enquiries in a timely and friendly manner;
• Answer telephone calls promptly and professionally;
• Accountable for balancing at the end of shift and completing cash out report and deposit slips;
• Assign devices to new parkers and refund deposits for returned devices
• Ensure all customer account information is updated accurately;
• Provide user support/assistance to customers using the web-based interface;
• Other duties as assigned.

Skills and Experience :

• 1-2 years of customer service experience required.
Must have excellent verbal and written communication skills.
• Superior customer service skills and the commitment to work as a team member.
• Excellent Microsoft Office skills.
Great attention to detail and the ability to multi-task. 
• Ability to work well under pressure and prioritize work accordingly

If you describe yourself as a team player, enthusiastic, possess a high level of integrity and the willingness to make a significant contribution, we invite you to apply for this opportunity.

Please apply online at