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Customer Service Representative in Baltimore, MD at Impark

Date Posted: 8/28/2018

Job Snapshot

Job Description

Imperial Parking or “Impark” is one of North America’s largest parking operators with over 9,000 employees. Our goal is to continue to develop and expand both our Company along with the lives our customers and employees.

Here at Impark, our success is defined by our corporate culture and the associated values inside our corporate culture. These unique values are exemplified in our day to day business and in lives of our employees. Here at Impark we strive to…

Create Positive Energy…Inspire, Teamwork & Believe in others as we work together towards accomplishing a best in class experience for our clients, customers and for each other.

Be a Trailblazer…Be Bold, Open-minded & Entrepreneurial towards new ideas and challenges that we face in our day to day business operations.

Be Admirable…Respectfulness, Straightforwardness & Accountability to our clients, customers and to each other.

Impark is currently looking for an Customer Service Representative to work at the BWI Airport..

Job Responsibilities

  • Serves as the primary point of contact for our customers related to the timeliness of bus service.
  • Ensures that service is moving to and from the assigned location as required per the service model.
  • Creates reports and compiles all necessary documentation both current and historical relating to daily bus operations.
  • Assists customers with requests for information related to the shuttle operations, airlines, other ground transportation.
  • Responds to the changes and demands of the customer volume to create solutions that support the service model required.

Job Requirements:

  • Must have at least two (2) years' experience in a recent and relevant customer service position.
  • The ideal candidate will have experience in a transportation environment; specifically as it relates to passenger movement in a public or private operation.
  • The qualified candidate must be able to work independently and proactively and will have strong written and verbal skills.
  • The preferred candidate will be able to demonstrate patience when handling a variety of customer matters.
  • Must be able to stand for long periods of time outside in all weather.

If you describe yourself as a team player, enthusiastic, possess the drive and the willingness to make a significant contribution, we invite you to apply for this opportunity.

Impark is an Equal Opportunity and Affirmative Action Employer – Minorities/Females/Veterans/Individual with a Disability/Sexual Orientation/Gender Identity


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