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Dispatcher of Bus Operations in Baltimore, MD at Impark

Date Posted: 8/2/2018

Job Snapshot

Job Description

Imperial Parking or “Impark” is one of North America’s largest parking operators with over 9,000 employees. Our goal is to continue to develop and expand both our Company along with the lives of our customers and employees. Here at Impark, our success is defined by our corporate culture and the associated values inside our corporate culture. These unique values are exemplified in our day to day business and in the lives of our employees.

Here at Impark we strive to…

Create Positive Energy… Inspire, Teamwork & Believe in others as we work together towards accomplishing a best in class experience for our clients, customers and for each other.

Be a Trailblazer… Be Bold, Open-minded & Entrepreneurial towards new ideas and challenges that we face in our day to day business operations.

Be Admirable… Respectfulness, Straightforwardness & Accountability to our clients, Customers and to each other.

At Impark, successful people are those individuals who believe, as we do, in these cultural values that people make the difference when it comes to customer service, innovation and unique parking experiences. Join us here at Impark to help us extend our unique brand of parking experiences to customers, clients and you!!! 

Impark is currently looking for full-time and Part-time experienced Dispatcher of Bus Ops for its BWI Airport Shuttle Bus Operation in Baltimore

Shifts: work schedule may include nights, early mornings, graveyard, weekends, and holidays. Must be flexible and able to work non-traditional business days and hours

Job Responsibilities:

  • Provides oversight of Shuttle Bus service using a variety of reporting methods and radio communications.
  • Monitors availability of vehicles and manpower for the operations on a daily basis.
  • Creates reports and compiles all necessary documentation both current and historical relating to daily bus operations.
  • Supports and provides direction per the locations policies and procedures for bus operations to maintain service reliability.
  • Must be able to accurately predict the movement and arrival of shuttle buses using the tools provided.
  • Responds to the changes and demands of the customer volume to create solutions that support the service model required.
  • Interface with internal personnel such as the maintenance department, Customer Service Reps, Supervisors and Managers to ensure the achievement of the division goals.

Job Requirements:

  • Must have at least two (2) years' experience in a recent and relevant transportation position.
  • The ideal candidate would have experience in a bus or shuttle bus operation; specifically as it relates to passenger movement in a public or private operation.
  • The qualified candidate must be able to work independently and proactively and will have strong written and verbal skills.
  • The preferred candidate will possess a Commercial Driving License (CDL) with Passenger endorsement.
  • Must show proficiency in using a computer, working in Excel and Word documents.
  • Knowledge of company policy assures that the Dispatcher is using consistent measures to assess a driver`s activity
  • Have operational knowledge of devices such as Computers, Printers, Two-way radios, Telephones, Cell-phones, Digital cameras, Measuring wheels, Fax machine, Lap top computer, Electronic Tablet
  • Candidate shall possess working knowledge of the transportation requirements of the Americans with Disabilities Act of 1990 (as amended) and other related legislation and regulations

If you describe yourself as a team player, enthusiastic, possess a high level of integrity and the willingness to make a significant contribution, we invite you to apply for this opportunity.

Impark is an Equal Opportunity and Affirmative Action Employer – Minorities/Females/Veterans/Individual with a Disability/Sexual Orientation/Gender Identity


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