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Facility Manager in White Plains, NY at Impark

Date Posted: 6/21/2018

Job Snapshot

Job Description

FACILITY MANAGER   ROLE SUMMARY The Facility Manager reports to the Operations Manager. This position is responsible for managing our white plains hospital operation to ensure the location results are aligned with Annual Operating Plans, Manage supervisory staff to ensure adherence to proper operations, Policies and Procedures, and to achieve the highest level of customer and client satisfaction and retention.    KEY RESPONSIBILITIES:
  1. Direct Contact w/Client Subordinate: Respond and handle client requests and/or issues in a timely fashion to ensure client satisfaction
  2. Direct Contact w/Client Dec. Maker: Maintain regular communication with client; responding to requests and/or issues in a timely fashion to ensure client satisfaction
  3. LL Report Accuracy: Responsible for ensuring that landlord reports are accurate
  4. Retention: Responsible for retaining our existing customers and/or clients
  5. Revenue Control: Review of lots performances based on Revenue Analysis, and Profit & Loss Reports. Ensure the financial performance of each lots reflect company goals and objectives
  6. Daily Audit Procedures: Responsible for providing daily lot audit reports to Operations Manager
  7. Location Assessment: Responsible for ensuring staff are following company policy and procedures
  8. Loss Prevention: Responsible for following up on access cards and permits that have not been returned
  9. Remediation: Responsible for eliminating the factors causing deficiencies with the garage/lot operations
  10. Hire Front-Line Staff: Responsible for the recruitment and selection process for front-line staff including job posting advertisements and adhering to the collective agreement
  11. Hire Management Staff: Responsible for the recruitment and selection process for supervisory  staff including liaising with the Human Resource Department
  12. Formal Discipline: Responsible for staff disciplinary action, including issuing of written warnings, and further discipline through a progressive discipline system
  13. Promote: Responsible for performing personnel reviews and appraisals as required
  14. Terminations: Responsible for monitoring and follow up action on staff discipline and participating in dismissal proceedings
  15. Training: Responsible for new hire orientation training, completion of new hire paperwork, and issuing of uniforms
  16. Schedule: Responsible for scheduling of front-line staff including producing and maintaining an updated monthly schedule
  17. Open/Close Lots: Responsible for liaising with contractors, maintenance department, equipment suppliers and Landlord/Property Manager during site set-up or site closing
  18. Marketing: Responsible for doing rates surveys, and marketing the locations to maximize revenue.
  19. Merchant Validations: Responsible for overseeing the merchant validation program and ensure adherence to the Validation Revenue Policy and Procedure
  20. Appearance: Responsible for regular reviews of lots physical condition including landscaping, signage, surface and lighting, etc.
  21. Administration: Responsible for day to day administrative duties including timely responses to emails, faxes and internal correspondence.
  22. Daily Revenue: Responsible for the processing of daily revenue of attended or unattended facilities in accordance with the Daily Revenue Policy and Procedure
  23. Safety:  Responsible for inspecting lots on a regular basis to ensure they are safe and operating at company’s standards
  24. Rate/Customer Mix Management: Responsible for monitoring lot volume trends, customer mix, and overall activity through analysis of space surveys and regular site visits
  25. Equipment Procurement: Responsible for providing to staff members all equipment and tools necessary to be able to perform their duties in the safest manner
  26. Claims Management: Responsible for tracking and managing  of damage claims
  27. All other duties as assigned by Impark
PROFESSIONAL/RELATED EXPERIENCE: 2-5 Experience managing and training other employees with front-line supervisory responsibilities. 2-3 Parking management experience preferred. 1-2 Client relationship management experience.   EDUCATION: Bachelors Degree (3-4 yr) preferred with a degree in Business Administration or other related field   SKILLS:
  1. Ability to successfully manage and train other employees
  2. Strong computer skills required, including MS Word and Excel
  3. Superior communication and interpersonal skills, both written and verbal.
  4. Ability to work independently, in a team, and meet deadlines.
  5. Strong analytical skills with an ability to balance multiple projects in a fast paced environment.
  6. Valid driver’s license, access to own vehicle, and clean driving record.
  7. Ability to develop effective working relationships with internal and external parties.


$55,000-$60,000 annually with competitive benefits package

So, If you describe yourself as a person with strong integrity, good character, you are a good communicator, a self-starter, a team player, and can be flexible with a willingness to make a significant contribution, we invite you to apply for this opportunity.

Impark is an Equal Opportunity and Affirmative Action Employer – Minorities/Females/Veterans/Individual with a Disability/Sexual Orientation/Gender Identity