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Lobby Ambassadors in Duarte, CA at Impark

Date Posted: 9/4/2018

Job Snapshot

  • Employee Type:
  • Location:
    Duarte, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Impark is currently looking for a full time Lobby Ambassador to work at our Duarte, CA location.

Key Responsibilites

  • Meets, greets and assists patients, guests and colleagues with way finding (providing directions), obtaining wheelchairs and providing minimal transport.  
  • Acknowledges and greets patients, guests and colleagues with a professional and friendly demeanor
  •  Accesses patient information to confirm appointment times, appointment locations and room numbers to guests.  
  • May provide some concierge services to assist patients and guests with accessing Internet information (e.g., driving directions, restaurants, shopping and amenities) within the hospital and local community.  
  • Ensures that patient and business confidentiality is maintained at all times.
  • Demonstrates a willingness and ability to help others at all times. 
  • Coordinates patient needs with other departments.
  • Corrects and/or reports safety, maintenance and cleaning needs. 
  • Responds to Code Blue and Code Red emergencies with appropriate equipment.
  • Follows site specific safety and security procedures.
  • Practices preventative safety procedures as set forth by hospital, including safe lifting techniques.
  • Uses only equipment trained to use and operates all equipment in a safe manner. 
  • Is knowledgeable of hospital disaster codes and response plans.  
  • Follows hospital standard operating procedures for disaster codes and response plans.  
  • Completes all tasks in a timely manner as instructed by Lobby Ambassador supervisor or Support Services Manager.
  • Treats guests, patients and colleagues with courtesy, respect and dignity. 
  • Follows all appearance standards as set forth by hospital, including complete approved pressed uniform.
  • Follows all attendance standards as set forth by hospital.
  • Executes all terms and conditions as set forth in the hospital Code of Conduct and other policies and procedures.  
  • Utilizes hospital logs as specified. 
  • Completes tasks as outlined within the standard operating procedures. 
  • Maintains clean, neat work environment including all surrounding areas of office, work area and desk.  
  •  All other duties as assigned.


  • Minimum Education: High school diploma or equivalent
  • Minimum Experience: Two years’ experience in a customer service role with at least one year providing face to face customer service.


  • Ability to read, speak and write Standard English language. 
  • Ability to read and comprehend simple instructions, short correspondence and memos. 
  • Ability to write simple correspondence. 
  • Ability to understand 24 hour military time systems. 
  • Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system. 
  • Ability to perform general typing and basic computer skills.  Ability to prioritize tasks and remain calm in stressful situations.

Physical Requirements:

  • Required to stand, walk, sit for long period of time
  • Must be able to push or pull up to 100 pounds
  • Must be able to lift or move up to 75 pounds
  • Specific vision abilities required by the job include, close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms
  • Able to climb stairs; balance; stoop, kneel, crouch or crawl
  • Working flexible schedules and extended hours are sometimes required.


$12.00 per hour


  • Full time and hourly position
  • Monday through Friday
  • On the job training
  • Growth and career opportunities (we promote from within)
  • Health, Vision, Dental
  • Free Parking while at work
  • Vacation, Sick and Paid Holidays

About our Company:

Impark is one of the largest parking management companies in North America. We have 55 years of experience, and currently operate parking facilities in more than 240 cities across the United States and Canada. Our business continues to prosper and grow. As a result, we are looking for exceptional people to join our workforce. People who are committed, ambitious, and eager to learn. People like you. Our continued success is driven by our core values, which are:

  • Be admirable: Always conduct yourself in an honest and professional manner.
  • Create positive energy: Choose optimism.
  • Be a trailblazer: Driver innovative ways to achieve growth

These values guide our actions and keep us on the right path. At Impark, the most successful people are those individuals who integrate these beliefs into their actions at work, and incorporate them into everyday behavior.

If you describe yourself as a team player, enthusiastic, possess a high level of integrity and the willingness to make a significant contribution, we invite you to apply for this opportunity.

Impark is an Equal Opportunity and Affirmative Action Employer

- Minorities/Females/Veterans/Individual with a Disability/Sexual Orientation/Gender



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