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Operations Manager in Edmonton at Impark

Date Posted: 4/24/2018

Job Snapshot

Job Description

Impark with over 9,000 employees and management contracts over North America, is one of North America’s largest parking operators. Our goal is to continue to develop and expand both our Company along with the lives our customers and employees.

Here at Impark, our success is defined by our corporate culture and the associated values inside our corporate culture. These unique values are exemplified in our day to day business and in lives of our employees. Here at Impark we strive to…

Create Positive Energy…Inspire, Teamwork & Believe in others as we work together towards accomplishing a best in class experience for our clients, customers and for each other.

Be a Trailblazer…Be Bold, Open-minded & Entrepreneurial towards new ideas and challenges that we face in our day to day business operations.

Be Admirable…Respectfulness, Straightforwardness & Accountability to our clients, customers and to each other.

At Impark, successful people are those individuals who believe, as we do, in these cultural values that people make the difference when it comes to customer service, innovation and unique parking experiences. Join us here at Impark to help us extend our unique brand of parking experiences to customers, clients and you!!!

We are seeking an Operations Manager for our Edmonton branch. This position is a Temporary position (9-12 mths.) from hire date, however can lead to advancement in a branch that is poised for growth.  We are looking for an individual who is adaptable to a dynamic and fast-paced environment, has an independent character, is out-going, well organized, has a professional demeanor and is willing to work flexible hours.

The successful candidate will be responsible for the coordination of all operational functions in the division (physical upkeep, etc.) for multiple locations, to ensure maximum profitability from the lots, while maintaining a business relationship with the various sites’ landlords and Customer Service lot inquiries.

Jobs Duties and Responsibilities:

Financial Performance: ***must have strong and advanced Office Suite skills***

  • Review of the lots performance based on Revenue Analysis, Profit & Loss Reports, and various equipment reports and information.

  • Follow up on action determined by Revenue Analysis or site meetings and subsequent monitoring of the lots performance of the company’s goals and objectives.

  • Ensure that the financial performance of each lot reflects company goals and objectives.  

 Monitoring Lot Activity: ***Frequent task***

  • Monitoring lot volume trends, customer mix, and overall activity through analysis of space surveys, control sheet summaries, reference to equipment and regular site visits, with a view to determining traffic trends, effectiveness of specific rates, and becoming generally aware of lots activity and characteristics.  

  • Landlord/property manager contact on a regular basis to update on the lots performance, new strategies, promotions, and effect of competition.

Lot Maintenance/Set-Up:

  • Regular review of the lots physical condition including landscaping, signage, surface, lighting, automated equipment, etc.

  • Initiation of work orders deal with any necessary maintenance or improvements ensuring that necessary coding information is provided for accounting purposes and capital expenditure items are approved as needed.

  • Liaison with contractors, maintenance department, equipment suppliers, and Landlord/Property Manager during site set-up.

  • Ensure that all accounting and contract information is distributed to ensure appropriate internal set up of site.   

Staff Supervision: ***Must have previous experience with Employee Relations***

  • Coordination of staffing for attended sites based on regular manpower requirements and event activity.

  • Assisting Location manager with staff disciplinary action, including issuing of written warnings.

  • Subsequent monitoring and follow up action, and participation in grievance/dismissal proceedings.

  • Monitoring of personnel to ensure compliance with company uniform and service standards.

  • Determining cost effectiveness of staff coverage versus meter operation through revenue segment analysis.

  • Completion of paperwork related to staff hiring, transfer, termination, and hours worked.  


  • Developing and implementing innovative marketing plans and strategies.

  • Able to clearly communicate and provide clients with the company's services and products.

  • Special projects as requested.

• Other duties may be assigned

***Must own a personal and reliable vehicle. Car Allowance is provided***

The qualified candidate will have a solid history of client relationship experience along with excellent communication skills, supervisory experience, and a college diploma or degree. The candidate will have a minimum of two (2) years of Business Management experience. This may include residential management, commercial management, retail or service management.

If you describe yourself as a team player, enthusiastic, possess a high level of integrity and the willingness to make a significant contribution, we invite you to apply for this exciting opportunity!


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