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Operations Manager in Winnipeg at Impark

Date Posted: 2/7/2018

Job Snapshot

Job Description

Impark with over 9,000 employees and management contracts over North America, is one of North America’s largest parking operators. Our goal is to continue to develop and expand both our Company along with the lives of our customers and employees.

Here at Impark, our success is defined by our corporate culture and the associated values inside our corporate culture. These unique values are exemplified in our day to day business and in lives of our employees. Here at Impark we strive to…

Create Positive Energy…Inspire, Teamwork & Believe in others as we work together towards accomplishing a best in class experience for our clients, customers and for each other.

Be a Trailblazer…Be Bold, Open-minded & Entrepreneurial towards new ideas and challenges that we face in our day to day business operations. 

Be Admirable…Respectfulness, Straightforwardness & Accountability to our clients, customers and to each other.

We are a seeking an Operations Manager to join our Winnipeg team. Reporting to the Senior Operations Manager, this position is responsible for managing a portfolio of parking locations to ensure the location results are aligned with Annual Operating Plan, manage supervisory staff to ensure adherence to Operations Policies and Procedure, and to achieve customer and client satisfaction and retention. The candidate must have flexible availability and will be required to work dayshifts, evenings and weekends consistent with the requirements of their portfolio.   

To qualify, you will need 3+ years’ business experience, preferably in a retail, hospitality, parking or property management setting. You must also be well-organized, possess excellent communication skills, a supervisory background or a post-secondary education. A strong customer service bias and willingness to work flexible hours is also essential.

Duties & Responsibilities:

  • Maintain and develop client relationships with strong ongoing communication
  • Be a leader in loss prevention activities
  • Responsible for negotiation of new contracts and maintenance of existing contracts
  • Responsible to ensure that employees are following Company policies and procedures
  • Troubleshoot equipment issues with technical teams
  • Scheduling and management of supervisory staff
  • Day to day administrative duties including emails, faxes, internal correspondence
  • Ensuring the safe operation of our parking facilities
  • Other duties as may be assigned

Skills & Experience:

  • Excellent computer skills
  • Completion of High School
  • 3-5 years of customer service skills in a supervisory role
  • Post-secondary education in Business is an asset
  • Experience in parking or the hospitality industry is an asset
  • Valid driver's license and a clean driving record

If you describe yourself as a team player, enthusiastic, possess a high level of integrity and the willingness to make a significant contribution, we invite you to apply for this exciting career opportunity!