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Parking Attendant / CSR - West Chester PA in West Chester, PA at Impark

Date Posted: 9/4/2018

Job Snapshot

Job Description

Imperial Parking (U.S.), LLC. “Impark”, with over 5,000 employees and management contracts over North America, is one of North America’s largest parking operators. Our goal is to continue to develop and expand both our Company along with the lives our customers and employees.

Here at Impark, our success is defined by our corporate culture and the associated values inside our corporate culture. These unique values are exemplified in our day to day business and in lives of our employees. Here at Impark we…

Positive EnergyInspire, Teamwork & Believe in others as we work together towards accomplishing a best in class experience for our clients, customers and for each other.

Be a Trailblazer…Be Bold, Open-minded & Entrepreneurial towards new ideas and challenges that we face in our day to day business operations. 

Be AdmirableRespectfulness, Straightforwardness & Accountability to our clients, customers and to each other.

At Impark, successful people are those individuals who believe, as we do, in these cultural values that people make the difference when it comes to customer service, innovation and unique parking experiences. Join us here at Impark to help us extend our unique brand of parking experiences to customers, clients and you!!! 

Position:                                              Parking Attendant / Customer Service Representative (CSR)

Reports To:                                         Supervisor, Assistant Manager, and Facility Manager

Position Summary:                         Responsible for providing friendly customer service and providing clear directions on how to navigate automated parking equipment for multiple parking facilities, while following policies and procedures outlined by Impark

Performance Expectations:         Along with providing friendly customer service and providing exceptional directions on navigating the automated parking equipment, the following functions are expected of the Valet Attendants:

  • Maintaining a neat, organized, professional reception and work area 100% of the time while on duty
  • Consistently utilizing the Four Laws of Valet Excellence, open each door, make eye contact, give a smile and greet the patron
  • Give directions to patrons if needed, and assist patrons at the direction of their supervisor or management
  • Assists in maintaining a clear ramp area for vehicle free flow in a timely manner
  • Remains “posted up,” during idle times making eye contact and greeting guests as they pass
  • Practices the 10 foot rule and interacts with patrons to ensure everyone has been served and is comfortable
  • Remains patient with even the most demanding or upset cotomers
  • Offers sincere apologies to patrons for any delays or inconvenience that may occur
  • Assists customers with directions in and around campus in a friendly and polite manner. Takes their time with customers when offering directions rather than just pointing, and offering a campus map for further assistance
  • Obeys all Impark SOP’s for customer service practices, including but not limited to traffic signs, laws and speed limits
  • Communicates all issues to the assistant manager or manager to be resolved immediately
  • Ensures the safety of vehicle storage areas by reporting suspicious activity that occurs in and around the ramp/garage to either security or the manager on duty

Shift Habits:

  • Reports for duty on time, in uniform, taking breaks in the prescribed area and promptly returns from breaks/lunches at correct time
  • Always reports to work when scheduled, unless excused by manager or supervisor more than 4 hours prior to the scheduled shift
  • Maintains a professional demeanor when on duty
  • Wears and maintains a clean, neat, tucked uniform that includes all required pieces
  • Reports to work clean, freshly shaven, brushed hair and overall well groomed appearance
  • No smoking during working hours, except during approved breaks and only in pre-prescribed areas
  • No cell phone or other electronic devices are allowed to be used during working hours unless if is part of the daily operation
  • Shows respect and embraces the diversity of fellow co-workers and guests
  • Maintains a friendly attitude during working hours


  • Friendly, helpful, intelligent disposition, communicating in a clear and intelligible manner, both written and verbal
  • Current active driving license and drives (strongly encouraged but not needed)
  • High degree of attention to detailed coupled with excellent organizational skills
  • Ability to analyze and solve problems
  • Evidence of interpersonal skills and positive attitude required
  • Must be able to work in a culturally diverse team environment
  • Capable of physical activity while working in extreme weather conditions

Impark is an Equal Opportunity and Affirmative Action Employer – Minorities/Females/Veterans/Individual with a Disability/Sexual Orientation/Gender Identity