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Senior Operations Manager in Palo Alto, CA at Impark

Date Posted: 3/28/2018

Job Snapshot

Job Description

Impark is currently looking for Full time, Senior Operations Manager to work at our Palo Alto, California location.

Key Responsibilities

  • Direct Contact with Client Subordinate: Respond and handle client requests and /or issues in a timely fashion to ensure client satisfaction.
  • Direct Contact with Client Decision Maker:  Maintain regular communication with client and responding to requests and/or issues in a timely fashion to ensure client satisfaction.
  • Report Accuracy: Responsbile to prepare and review internal and external reports that are accurate and timely
  • Retention: Responsible for retaining our existing customers and / or clients
  • Revenue Control: Review of lots performances based on Revenue Analysis, and Profit & Lost reports.  Ensure the financial performance of each lot reflects company goals and / or client goals.
  • Location Assessment: Responsible for ensuring staff are following correct policy and procedures.
  • Loss Prevention:  Responsbile for following up on unreturned access cards, and decals not on file.
  • Customer Service: Ensure staff continue to give five star service in a manner aligned with the core values of the company.
  • Hire Front Line Staff: Responsbile for the recruitment and selection process for front-line staff and supervisors.
  • Formal Discipline: Responsible for staff disciplinary action, including issuing of written warnings.
  • Promote: Responsible for performing personnel interviews and appraisals as required.
  • Terminations: Responsible for monitoring and follow up action on staff discipline and participating in dismissal proceedings.
  • Training: Responsible for new hire orientations training, completion of hew hire paperwork, and issuing / tracking of uniforms.
  • Schedule: Responsisble for scheduling of front-line staff including producing and maintaning and updated schedule in a manner that is consistent with fiscally soun decisions.
  • Open / Close Lots:  Responsbile for liaising with contractors, maintenance department, equipment suppliers and  and / or Landlord / Property Manager during site set up or site closing.
  • Renewals: Responsible for handling renegotiations of existing contracts.
  • Equipment Procurement: Ensuring that for each event the proper equipment is available and is being charged by the contractor correctly.
  • Summary Reports: Prepare templated reports that indicate the parking teams performance for each event that occurs on a daily, monthly or annual basis.
  • Appearance: Responsible for regular reviews of lots physical condition including landscaping, signage, surface and lightning, etc.
  • Administration: Responsible for day to day administrative duties including emails, faxes and internal correspondence.
  • Daily Revenue: Responsible for the processing of daily revenue of attended or unattended facilities in accordance with the Daily Revenue Policy and Procedure
  • Safety:  Responsible for inspecting lots on a regular basis to ensure they are safe and operating at company's standards.
  • Budget Preparation: Prepare operating budges when requested.
  • Loss Prevention / Compliance: Ensure all policies related to cash collection are being adhered to.
  • Claims Management: Responsible for tracking and managing of damage claims.
  • Other duties as assigned


  • Post-secondary education preferred with focus on business administration
  • High School Diploma or Equivalent required
  • Or equivalent of work experience and education


  • 1-5 years Supervisory, customer service and administration experience, preferably in parking industry
  • Proficiency in Microsoft Office software (Excel, Word, Microsoft Outlook, Powerpoint) Required
  • Strong communication and business writing skills
  • Superior organization and time management skills
  • Excellent written and verbal communication skills
  • Client focused interpersonal skills at all staff levels
  • Available to work flexible schedules with autonomy
  • Proven deadline focused multitasking skills
  • Ability to work under pressure and handle stressful situations

Physical Requirements

  • Able to bend, crouch, reach
  • Able to use stairs when required
  • Able to work in elements(wind, rain, snow, heat, cold)
  • Ability to lift and move 30 lbs
  • Must be able to work feet for up to 10 hours. This includes walking on city streets, in parking garages, up inclines with greater than a 5% grade and walk up and down stairs in all weather conditions for extended periods of time.
  • Ability to reach above head as needed, bending, squatting and kneeling as needed.


  • $85K - $100K (Commensurate with experience)


  • On the job training
  • Growth and career opportunities (we promote from within)
  • Health, Vision, Dental
  • Free Parking while at work
  • Vacation, Sick and Paid Holidays

About Our Company

Impark is one of the largest parking management companies in North America. We have 55 years of experience, and currently operate parking facilities in more than 240 cities across the United States and Canada. Our business continues to prosper and grow. As a result, we are looking for exceptional people to join our workforce. People who are committed, ambitious, and eager to learn. People like you. Our continued success is driven by our core values, which are:

  • Be admirable: Always conduct yourself in an honest and professional manner.
  • Create positive energy: Choose optimism.
  • Be a trailblazer: Driver innovative ways to achieve growth.

These values guide our actions and keep us on the right path. At Impark, the most successful people are those individuals who integrate these beliefs into their actions at work, and incorporate them into everyday behavior.

If you describe yourself as a team player, enthusiastic, possess a high level of integrity and the willingness to make a significant contribution, we invite you to apply for this opportunity.

Impark is an Equal Opportunity and Affirmative Action Employer – Minorities/Females/Veterans/Individual with a Disability/Sexual Orientation/Gender Identity