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Site Manager in Toronto at Impark

Date Posted: 2/5/2018

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:

Job Description

Impark is one of the largest parking management companies in North America. We have 55 years of experience, and currently operate parking facilities in more than 240 cities across the United States and Canada. Our business continues to prosper and grow. As a result, we are looking for exceptional people to join our workforce. People who are committed, ambitious, and eager to learn. People like you.

Our continued success is driven by our core values, which are:

Be admirable: Always conduct yourself in an honest and professional manner.

Create positive energy: Choose optimism.

Be a trailblazer: Drive innovative ways to achieve growth.

These values guide our actions and keep us on the right path. At Impark, the most successful people are those individuals who integrate these beliefs into their actions at work and incorporate them into everyday behavior.

Impark is currently looking for a Full-Time Site Manager to work at our Toronto, ON location.

Key Responsibilities

  • Provide positive customer service experiences for all Impark customers and clients
  • Ensure location is operated and maintained to Impark’s company standards
  • Assist customers with meters
  • Direct customers into parking facilities
  • Process refunds
  • Provide information to customers on long term parking options
  • Process cash transactions and deposits
  • Daily site inspections and equipment checks
  • Maintenance of site system software
  • Correspondence and communication with all company departments as needed.
  • Reporting and requesting of equipment servicing/repairs
  • Work outdoors, exposed to all weather conditions
  • Manage site staff
  • Other duties as assigned by manager
  • Wear assigned uniform 
  • Ability to work independently and in a team environment
  • Must be mobile and able to cover the entire site
  • Must be able to work outdoors through inclement conditions 

Staff Supervision

  • Coordination of staffing for attended site based on regular manpower requirements and site activity.
  • Staff disciplinary action when required, including issuing of written warnings. Subsequent monitoring and follow up action, and participation in grievance/dismissal proceedings.
  • Monitoring of personnel to ensure compliance with company uniform and service standards.
  • Completion of paperwork related to staff hiring, transfer, termination, and hours worked.  

Lot Maintenance/Set-Up 

  • Regular review of the lot’s physical condition including  signage, surface, lighting, automated equipment, etc.
  • Initiation of work orders dealing with any necessary maintenance repairs or improvements ensuring that necessary coding information is provided for accounting purposes and capital expenditure items are approved as needed.
  • Liaison with contractors, maintenance department, equipment suppliers, and Landlord/Property Manager
  • Ensure that all accounting and contract information is distributed to ensure appropriate internal set up of site.  


University/College Degree is required, preferably in Business

Related Experience & Skills

  • Ideal candidate will have a minimum of 2 years management experience and 3 years customer service experience 
  • Excellent communication and interpersonal skills, motivated, organized, high integrity
  • Previous experience within the parking industry is an asset
  • Able to multi-task, prioritize and meet tight deadlines
  • Able to work independently and in a team
  • Able to consistently maintain an excellent level of performance and service

Shift Details

Monday to Friday - 8:30am to 5:30pm / Occasional weekends (Shifts and schedule subject to change as per operational requirements).

If you describe yourself as a team player, enthusiastic, possess a high level of integrity and the willingness to make a significant contribution, we invite you to apply for this opportunity.

Impark is an Equal Opportunity and Affirmative Action Employer – Minorities/Females/Veterans/Individual with a Disability/Sexual Orientation/Gender Identity